All available items will be posted same day by Hermes if ordered before 3pm except weekends and public holidays.
Welcome to Welcome Baby Ltd. Please read these terms and conditions carefully.
1. Guidelines to the use our Platform and/or Services: You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the use of the Services and/or access to our Platform, as well as any amendments to the aforementioned, issued by us, from time to time. We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on our Platform.
2. The acceptance of payment for the sale of any item on our Platform does not constitute a legally binding contract between Welcome Baby and you. Welcome Baby Ltd reserves the right to cancel or reject any order that we have received through our Platform and refund the payment to you without prior notice. This includes orders made to certain addresses due to suspected fraud or unauthorized or illegal activity, or items sold due to any errors on our website. We take these measures to protect our customers, as well as ourselves, from fraud or any unforeseen circumstances that may occur.
4. We reserve the right, but shall not be obliged to:(a) monitor, screen or otherwise control any activity, content or material on the Platform and/or through the Services. We may in our sole and absolute discretion, investigate any violation of the terms and conditions contained herein and may take any action it deems appropriate;
6. Prices of Products: We reserve the right to amend the Listing Prices on our Platform at any time without giving any reason or prior notice.
7. Defective Products/ Damaged/ Item or order not as described: In the event a product or order received is defective/damaged/incomplete or not as described, the buyer is required to inform Welcome Baby within 7 days of receipt. In such cases, Welcome Baby will either arrange an exchange or a full refund after the item has been returned. Welcome Baby reserves the right not to be liable for any defects/ damages/ claims on items/orders received not as described after 7 days of receipt.
8. Product Warranties: Some products sold on our Platform are covered under a manufacturer's warranty. Where the product is sold with a manufacturer's warranty, it will be clearly stated on the product page on our website. As a retailer, Welcome Baby is not responsible for maintaining or servicing the warranty of any product. If your product comes with warranty, and is damaged during the manufacturer warranty period, you will be directed to the appropriate service centre/ manufacturer for repairs.
9. Discount/Promotion codes: Only 1 discount/promotion code is allowed to be used per order. Some discount codes are not valid on certain price-controlled items/brands.
10. Return policy: Returns of item are subject to the Terms and Conditions of our Return Policy.
11. Cancellation policy: Cancellation of orders are subject to the Terms and Conditions of our Cancellation Policy.
12. Delivery Schedules: We strive to deliver all orders within the timeframe indicated on our shipping page. Welcome Baby shall not be held liable for any delays in the event any order takes longer to process. This includes delays that may occur during peak sale periods and unforeseen circumstances.
13. Ownership: The Intellectual Property in and to the Platform and the Materials are owned, licensed to or controlled by us, our licensors or our service providers. We reserve the right to enforce its Intellectual Property to the fullest extent of the law.
15. Restricted use: No part or parts of our Platform, or any Materials may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment without our prior written permission from Welcome Baby or that of the relevant copyright owners.16. No representations or warranties: The Services, the Platform and the Materials are provided on an “as is” and “as available” basis. All data and/or information contained in the Platform, the Services or the Materials are provided for informational purposes only. No representations or warranties of any kind, implied, express or statutory, including the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, are given in conjunction with the Platform, the Services or the Materials. Without prejudice to the generality of the foregoing, we do not warrant:
17. Exclusion of liability: Welcome Baby shall not be liable to you for any Losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:(a) any access, use and/or inability to use the Platform or the Services;
18. At your own risk: Any risk of misunderstanding, error, damage, expense or Losses resulting from the use of our Platform is entirely at your own risk and we shall not be liable therefor.