Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cssupport@gmail.com we will provide accurate return address after analysing and accessing your claim.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cssupport@gmail.com

Elvie Return Policy 

To ensure we provide the best support, please follow these steps for returns or replacements:

1 Contact Elvie First

If you encounter an issue, reach out to our Support Team directly. We’re here to troubleshoot and resolve most concerns quickly—no need for a return in many cases!

2. Troubleshooting Assistance

Our team will guide you through solutions. Many issues can be fixed instantly, saving you time and hassle.

3. Resolution or Next Steps

 If troubleshooting doesn’t resolve the issue, we’ll email you a **return authorisation** to proceed with a refund or replacement.  

   ➔ **Important**: Returns/exchanges cannot be processed without this authorisation email.

Why This Process?

This approach helps us address your concern efficiently while minimizing unnecessary returns. We’re committed to resolving issues promptly and ensuring your satisfaction.

Need Help?

Reach us at [cssupport@gmail.com] We’re happy to help!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cssupport@gmail.com