All available items will be posted same day by Hermes if ordered before 3pm except weekends and public holidays.
14 Days Return Policy
On Order Over £49
Upto 10 % Discount
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Our orders are dispatched promptly, therefore we are unable to amend your order once it has been placed. To cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods. With the exception of custom made items, this cancellation right does not apply to the products listed as exclusions in our returns policy unless they are faulty. If item delivered is not faulty and you simply changed your mind and want to return the item for full refund, You can do so as long as item delivered is in its original un open packaging. 25% restocking charges may apply.
Items cannot be added to an order once it has been placed. You will need to place a new order for the additional items.
It is not possible to remove items from an order once it has been placed. Once you have received your order you will need to follow our returns process for the unwanted items.
For security and fraud prevention the delivery address cannot be changed once the order has been placed.
Welcome Baby is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought.
We will willingly refund or offer an exchange within 28 days of purchase, provided you have proof of purchase and the product is unused and in its original packaging. Exclusions apply.
Please note that all refunds will be made back to the original tender type. For your protection, in store refunds to credit or debit cards will only be processed if the cardholder is present.
We are unable to offer refunds or exchanges on the following items, unless faulty:
For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:
Your statutory rights are not affected.
For more information on how to return an item, please select from the options below.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online , your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).
This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:
For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:
If you wish to cancel your order please follow our returns procedure set out above. You must return the goods to us within 14 days of cancelling your order.
We will refund the cost of the goods including the standard delivery charge. Item return will not be accepted if item is not in original packaging and had been used.
Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.
WelcomeBaby.co.uk has a legal obligation to sell goods to you in accordance with the contract we have agreed with you.
If any item that we deliver to you arrives damaged or is faulty, or is otherwise not in accordance with our contract with you, then we will happily replace the item for free or refund the item. Please note that we will only refund the delivery charge if the whole order is damaged or faulty.
Please note that all refunds will be made back to the original card used to make the purchase.
For items bought on-line or via the telephone, and returned via Collect+ or a collection, your refund will be processed when the product is received back into our fulfilment centre. This normally takes up to 2 weeks.
For items returned to a Dunelm store, the refund usually takes around 3-7 working days to reach your account, depending on how quickly your credit/debit card company processes the refund.